Platino Hotel & Casino

Why I,HAVE TO PAY 4000 PESOS EXTRA BECAUSE I, ARRIVE 3:30 AM AND NO BODY TOLD ME NOTHING WHEN i, ARRIVE I, PAY MY 2 DAYS OF RESERVATIONS IN ONE SHOT BUT AT THIS TIME NO BODY MENTIONS NOTHING ABOUT BUT I, CHECK IN OUT 4 HOURS BEFORE 9:AM AND MY CHECKING OUT TIME NORMALY WAS 1: PM AND WHY WAS THE DIFFERENCES BETWEEN 4 HOURS BEFORE IN MY ARRIVING COMPARE TO 4 HOURS LESS WHEN I, CHECK IN OUT I,M CONFUSE ., AND THAT I, DONT LIKE IT THE HOTEL NEVER HAVE A WI FI AVAILABLE SO I, KIND OF PROBLEMS TO TAKE CARE MY BUSINES...THANK YOU

The staff was friendly and helpful (even though I didn't speak Spanish). The casino attached was a nice plus(Even though it's not open 24 hours). The bathroom was a bit tight, but was clean and got the job done. AC worked perfectly and wifi was constant. You are really close to a lot of food spots and night time activities if your willing to venture out. The biggest plus about staying here was the safety, I had no worries about anything. All in all I would stay here again.

Excellent Location, near transportation and restaurants. The breakfast was very good. The foods taste great. Very friendly staff in the restaurant of the hotel and front desk.

I live in New Jersey and have been to Santiago numerous times. I chose the Platino Hotel because of its convenient location and ample parking. I originally planned to stay at The Platino for 2 nights and move to a different location. But I enjoyed this Hotel so much, that I decided not to move, and extended my stay! The Hotel was clean and well maintained. The room was also very clean, with a safe box, refrigerator, and an updated shower that also had an interior light and fan!! The shower was definitely the highlight of the room!! The Staff was outstanding!! Especially Rosalba and Jeffery! Very professional and extremely accommodating! I had a small problem while in the room, and someone was sent to my room within one minute!! Wow!! Less than one minute!! I’ve never had a faster response from any other Hotel!! Breakfast was also included, and was very good! This was my first time at Hotel Platino, and I’ll be sure to stay there during my next trip to Santiago! Marty D.

Apparently they never allow check in before 3,based on several stays there.